FAQ- Prepared Meal Delivery, Subscription, Orders, Payments - Everytable
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FAQ- Prepared Meal Delivery, Subscription, Orders, Payments

Frequently Asked Questions

Select a category below to find answers to common questions.

Account

To update your delivery address, follow these steps:

  1. Log in to your account using your username and password.
  2. Click on the menu icon in the top right corner of the page to access the drop-down menu.
  3. Select Account from the drop-down options.
  4. Click on Profile to view your account details.
  5. Scroll down to the Addresses section.
  6. Click on the pencil icon next to the address you want to update.
  7. A pop-up window will appear where you can enter your new address. You can also choose to set this address as your default delivery address.
  8. After making your changes, make sure to click Save to confirm the updates.

Your delivery address will now be updated in your account.

To add a delivery address to your account, follow these steps:

  1. Log in to your account using your username and password.
  2. Click on the menu icon in the top right corner of the page to access the drop-down menu.
  3. From the drop-down menu, select Account.
  4. Click on Profile to view your account details.
  5. Scroll down to the Addresses section.
  6. Click on the Add Address button to enter a new delivery address.
  7. A pop-up window will appear where you can fill out your information, including street address, city, state, and zip code.
  8. If this new address is where you would like your deliveries to go moving forward, be sure to select the option to set it as your default address within the pop-up.
  9. After entering all the required information and selecting your default address option, click Save to confirm your new address.

Your new delivery address will now be added to your account, and if set as default, it will be used for future deliveries.

  • If your password isn't working, click "Forgot password" and we'll send you an email to help you reset it.
  • If you can’t remember the email address on file, please reach out to our customer success team for assistance.
  • You can also change your log-in info at any time in your "Default Settings."
Adding a Payment Method

To add a payment method to your account, follow these steps:

  1. Log in to your account using your username and password.
  2. Once logged in, click on the menu icon (usually located in the top right corner of the page).
  3. From the drop-down menu, select Account and then “Profile.”
  4. In Profile, click on Payments on the left-hand side.
  5. You will be redirected to the Payments page, where you can see all your saved payment methods.
  6. Look for the option to Add New Method and click on it.
  7. A pop-up window will appear where you can enter your credit card information, including the card number, expiration date, and CVV.
  8. In the pop-up, you’ll have an option to set this credit card as your default payment method for one-time orders.
  9. Once you’ve entered all the required information, make sure to click Save to confirm your new payment method.

Your new payment method will now be added to your account and can be used for future transactions.

Removing a Payment Method

To remove a payment method from your account, follow these steps:

  1. Log in to your account using your username and password.
  2. Once logged in, click on the menu icon (usually located in the top right corner of the page).
  3. From the drop-down menu, select Account and then “Profile.”
  4. In Profile, click on Payments on the left-hand side.
  5. You will be redirected to the Payments page, where you can see all your saved payment methods.
  6. Find the credit card you wish to remove and click on the pencil icon next to it.
  7. A pop-up window will appear. Select Delete to remove the card.

Important Note: If the credit card you are trying to delete is set as your default payment method, you must select a new default payment method before proceeding with the deletion. Make sure to update your default payment method if necessary.

Once you have confirmed the deletion, the payment method will be removed from your account.

Updating Your Default Payment Method
  1. Log in to your account using your username and password.
  2. Once logged in, click on the menu icon (usually located in the top right corner of the page).
  3. From the drop-down menu, select Account and then “Profile”.
  4. In Profile, click on Payments on the left-hand side.
  5. You will be redirected to the Payments page, where you can see all your saved payment methods.
  6. Find the credit card you wish to make your default and click on the pencil icon next to it.
  7. A pop-up window will appear, and you’ll have the option to set this credit card as your default payment method for one-time orders.
  8. Once you have confirmed your selection, the payment method will be updated as your default payment method.
Adding a Gift Card

To add a gift card to your account, follow these steps:

  1. Log in to your account using your username and password.
  2. Once logged in, click on the menu icon (usually located in the top right corner of the page).
  3. From the drop-down menu, select Settings.
  4. In the Settings menu, click on Payment Method.
  5. You will be redirected to the Payments page, where you can see all your saved payment methods.
  6. Click on Add Gift Card.
  7. Enter your gift card number in the provided field.
  8. Note that this gift card will automatically be set as your default payment method once added.
  9. Click Save to confirm your entry.

The gift card will be used for your payments until the balance is finished. After that, your payments will revert to your previous default payment method.

Subscription

Here’s how to update your subscription menu:
  1. Login to your account using your username and password.
  2. Once logged in, click on Manage Subscription in your account dashboard.
  3. Select the week you want to update from the available options.
  4. Click on Edit Meals to make changes.
  5. You will be redirected to your cart on the Menu page.
  6. In the Cart, you can remove items or increase the quantity of existing ones.
  7. To add new items, browse the Menu Page and select any additional meals you'd like to include.
  8. Once you've made all your updates, review your cart and proceed with the changes as needed.

Your subscription will be updated based on these selections for the chosen week.

We currently offer weekly and biweekly subscription deliveries! However, if you would like to receive meals more frequently , we recommend setting up a second subscription. You can set up two deliveries per week by logging into your account and creating a second subscription.

To skip a delivery, follow these steps:
  1. Log into your account using your username and password.
  2. Once logged in, navigate to the Manage Subscription section from your account dashboard.
  3. You will be redirected to your subscription page, where you can manage your deliveries.
  4. At the top of the page, you'll see a list of upcoming weeks. Scroll through to find the week(s) you want to skip.
  5. Select the week by clicking on it, then click the 'Skip Order' button located on the left of the settings icon.
  6. You can skip up to eight weeks at a time if needed.

Important Notes:

  • If your order is already locked, you will not be able to skip that order or any future orders.
  • You must wait until the day after your delivery to skip any upcoming orders.
You can cancel or change a subscription or one-time order within 24 hours of being charged for a refund. After 24 hours, you’ll be charged in full, and the order will be delivered. For assistance with canceling, contact our Customer Success team at [email protected]. Note: Same-day orders cannot be canceled.
You have up to 3 days before your delivery to make changes to your order. Your exact cut-off date can be found in your confirmation email and next to each delivery date in your account. We'll also send a reminder email the day before the cut-off. You can make changes up to 3 weeks in advance! If you're unsure of your cut-off date, feel free to email us at [email protected].

A canceled subscription cannot be reactivated, if you would like to start a new subscription, you can do so at any time by visiting us at everytable.com/subscribe

You can! Simply login into your account: Select ‘Settings’ in Your Subscriptions, click ‘Edit’ in the bottom right corner of your Subscription Details box and select a time from the ‘Delivery Time’ drop down menu. Don’t forget to click save once you’ve made your selection!

To add a tip to your subscription, follow these steps:
  1. Go to Manage Subscription in your account.
  2. Click on Edit Subscription Details.
  3. Add your tip amount.
  4. Don’t forget to click Save to confirm your changes!
To cancel your subscription, follow these steps:
  1. Log in to your account using your username and password.
  2. Once logged in, click on the menu icon (usually located at the top right of the page).
  3. From the drop-down menu, select Settings.
  4. Scroll to the bottom of the Settings page. Next to the Contact Support button, you will see an option for Cancel Subscription.
  5. Click on Cancel Subscription and follow the on-screen prompts to complete the cancellation process.

PLEASE NOTE: Canceling your subscription does not automatically cancel any active orders. To cancel your order, please reach out to our customer success team by emailing [email protected].

Everytable is not at fault for stolen, late received or mis-delivered orders due to inaccurate or missing delivery instructions. If you feel there has been a mistake with your delivery or your delivery instructions were not followed, please contact us at [email protected]

  • 10% off all Everytable Products, all the time;
  • Free delivery with a minimum order value of $25.00 (a $3.00 service fee/packaging fee will be applied to each order);
  • Weekly or bi-weekly subscription plans with the ability to modify selections up to 4 weeks in advance or cancel at anytime;
  • Double rewards points with each order, which may be used towards the redemption of a free Everytable Product.  Each $1.00 spent equals 2 points;
  • Special perks reserved for subscribers only, including the chance to attend:
    • a chef culinary experience event;
    • a chef tasting for one of our new meal launches before it hits the stores and online;
    • invites to partner events in one’s local area.
Here’s how to update your subscription menu for FAQs:
  1. Login to your account using your username and password.
  2. Once logged in, click on Manage Subscription in your account dashboard.
  3. Select the week you want to update from the available options.
  4. Click on Edit Meals to make changes.
  5. You will be redirected to your cart on the Menu page.
  6. In the Cart, you can remove items or increase the quantity of existing ones.
  7. To add new items, browse the Menu Page and select any additional meals you'd like to include.
  8. Once you've made all your updates, review your cart and proceed with the changes as needed.

To manage your subscription, log into your account and go to Settings in the drop-down menu. You can make changes to your orders up to 4 weeks in advance, including:

  • Editing meals
  • Removing meals
  • Skipping orders

You can only skip weeks after receiving your current delivery. You can skip up to 4 weeks at a time. After 4 weeks, your subscription will automatically reactivate unless you skip again. You'll need to repeat this process every 4 weeks if you want to continue skipping deliveries.

To add a promo code to your subscription, follow these steps:
  1. Log in to your account using your username and password.
  2. Once logged in, click on the menu icon (usually located in the top right corner of the page).
  3. From the drop-down menu, select Settings.
  4. At the top right of the Settings page, you'll see a box labeled Enter Promo Code.
  5. Enter your promo code into the box and click Apply to activate the discount.

If the promo code is applied correctly, it will appear under the Promo Code Applied title in the top left corner of the page.

Important Note: Only one promo code can be applied at a time. If you want to use a new promo code, make sure to remove the current one before applying the new one.

To remove a promo code from your subscription, follow these steps:
  1. Log in to your account using your username and password.
  2. Once logged in, click on the menu icon (usually in the top right corner).
  3. From the drop-down menu, select Settings.
  4. In the top left corner of the Settings page, you'll see the Promo Code that has been applied. Click Edit next to the applied promo code.
  5. A pop-up window will appear. Click Remove to delete the promo code from your subscription.

Once removed, you can enter a new promo code or continue without one.

To redeem your loyalty points on your subscription order, follow these steps:
  1. Log in to your Everytable account.
  2. Click on Manage Order at the top of the screen.
  3. Click the drop-down arrow under Settings.
  4. A pop-up will appear; at the bottom, you can see your current points total. Use the drop-down menu to select the amount of points you want to apply to your order.
  5. After selecting the amount, your new order total will show a line for the loyalty points redeemed. Click the 'X' in the top right corner of the pop-up to close it.

Note: Points can be redeemed starting at $5.00. If you don’t have enough points to redeem this minimum amount, the loyalty points section won’t appear in order management.

Adding a Payment Method
  1. Log in to your account using your username and password.
  2. Once logged in, click on the menu icon (usually located in the top right corner of the page).
  3. From the drop-down menu, select Settings.
  4. In the Settings menu, click on Payment Method.
  5. You will be redirected to the Payments page, where you can see all your saved payment methods.
  6. Look for the option to Add New Method and click on it.
  7. A pop-up window will appear where you can enter your credit card information, including the card number, expiration date, and CVV.
  8. In the pop-up, you’ll have two different options: you can set this credit card as your default payment method for one-time orders, and you can also choose to set it as your subscription payment method.
  9. Once you’ve entered all the required information, make sure to click Save to confirm your new payment method.

Your new payment method will now be added to your account and can be used for future transactions.

Removing a Payment Method
  1. Log in to your account using your username and password.
  2. Once logged in, click on the menu icon (usually located in the top right corner of the page).
  3. From the drop-down menu, select Settings.
  4. In the Settings menu, click on Payment Methods.
  5. You will be redirected to the Payments page, where you can see all your saved payment methods.
  6. Find the credit card you wish to remove and click on the pencil icon next to it.
  7. A pop-up window will appear. Select Delete to remove the card.

Important Note: If the credit card you are trying to delete is set as your default payment method, you must select a new default payment method before proceeding with the deletion. Make sure to update your default payment method if necessary.

Once you have confirmed the deletion, the payment method will be removed from your account.

Updating Default/Subscription Payment Method
  1. Log in to your account using your username and password.
  2. Once logged in, click on the menu icon (usually located in the top right corner of the page).
  3. From the drop-down menu, select Settings.
  4. In the Settings menu, click on Payment Methods.
  5. You will be redirected to the Payments page, where you can see all your saved payment methods.
  6. Find the credit card you wish to make your default and click on the pencil icon next to it.
  7. A pop-up window will appear and you’ll have two different options: you can set this credit card as your default payment method for one-time orders, and you can also choose to set it as your subscription payment method. One or both can be selected.
  8. Once you have confirmed your selection(s), the payment method will be updated as your default and/or subscription payment method.
Adding a Gift Card
  1. Log in to your account using your username and password.
  2. Once logged in, click on the menu icon (usually located in the top right corner of the page).
  3. From the drop-down menu, select Settings.
  4. In the Settings menu, click on Payment Method.
  5. You will be redirected to the Payments page, where you can see all your saved payment methods.
  6. Click on Add Gift Card.
  7. Enter your gift card number in the provided field.
  8. Note that this gift card will automatically be set as your default payment method once added.
  9. Click Save to confirm your entry.

The gift card will be used for your payments until the balance is finished. After that, your payments will revert to your previous default payment method.

Rewards Program

Sign up with a team member at one of our stores or start earning automatically when you create an account to place a one-time or subscription order. 

The option to redeem your points will automatically appear at checkout. Use the drop-down menu to select the amount you'd like to apply. Once chosen, click the 'Apply' button to redeem the points towards your order! You may also redeem at one of our stores during checkout for your purchase.

When Rewards points are added to your account or otherwise redeemed by you, the Rewards points associated with that Reward will be deducted from the account. Once your Rewards points have been redeemed, they may no longer be redeemed, and there are no refunds, returns, or exchanges for additional points, cash, or other goods and services, even if you return the Rewards points or other item(s) that your Rewards points were redeemed toward. Additionally, if your order is canceled or refunded, the Rewards points used for the canceled or refunded order are removed from your account.

Note: Points can be redeemed starting at $5.00. If you don’t have enough points to redeem this minimum amount, the loyalty points section won’t appear in order management.

Rewards Points for Subscribers

If you are enrolled in the Subscription Service, you will earn double Rewards points with each qualifying purchase. Rewards points can be used towards a free Everytable Product, and customers enrolled in the Subscription Service receive additional special benefits for which the Rewards points may be used.

Each $1.00 spent on a qualifying purchase of Everytable Products equals 2 Rewards points, and each Rewards point is worth $0.05 towards a free Everytable Product or $1.00 off of an Everytable Product. There is a minimum redemption of $5.00 (or 100 points) and a maximum redemption of $10.00 (or 200 points) for each purchase/order.

Rewards Points for Non-Subscribers

If you are not enrolled in the Subscription Service, you can still earn Rewards points with each qualifying purchase to unlock points towards a free Everytable Product or $1.00 off of an Everytable Product. Each $1.00 spent equals 1 Rewards point, and each Rewards point is worth $0.05 towards a free Everytable Product or $1.00 off of an Everytable Product. There is a minimum redemption of $5.00 (or 100 points) and a maximum redemption of $10.00 (or 200 points) at each purchase/order.

You may redeem points on an order in combination with any eligible promo code unless

otherwise stated in the terms and conditions of the promotion. When you redeem a reward, promo code, or other offer, you will still be eligible to earn Rewards points on other items included in your transaction.

The purchase of a gift card is not eligible for points. However, you may earn points when you pay with an Everytable gift card if you order through your account at the store checkout or through the Website.

You can check your Rewards points balance on our website by signing into your Account and then clicking into your Profile. Rewards points that you earn may not always immediately post to your Account. You are responsible to ensure Rewards points from your qualifying purchases are correct. If you believe Rewards points from your qualifying purchase were incorrectly calculated, you must notify Everytable within 1 month of the qualifying purchase by providing your receipt to Everytable Support at [email protected]. Everytable has the sole discretion to determine points in your Account and Everytable has no liability for any delay or failure to correctly credit Rewards points to your Account.

We have new Terms and Conditions effective January 3, 2024. An additional change reflected in the new Terms and Conditions will take effect March 3, 2024, specifically, we updated our Reward points program to include a 120 day redemption and expiration period. Under the new Reward Points Program Terms, points expiry will occur as follows:
 

  • Rewards points accrued between January 3, 2024 and March 3, 2024 will expire 120 days after such points were earned.
  • Rewards points accrued prior to January 3, 2024 will expire the later of (i) 120 days from the date they were earned; or (ii) March 3, 2024.
  • Rewards points accrued after March 3, 2024 shall expire on the 120th day from the date such points were earned.
  • For the avoidance of doubt, under the new Terms, except as otherwise provided, Rewards points will expire if not used within 120 days after they were accrued and recorded in your account.

Please redeem your points at your earliest convenience before they expire in accordance with the new Terms.You can check your Rewards points balance on our website by signing into your Account and then clicking into your Profile. The option to redeem your Rewards points will automatically appear at check out. Use the drop down menu to select the amount of Rewards points you would like to apply to your order. Once chosen, click the 'Apply' button to redeem the Rewards points towards your order. You may also redeem your points during your purchase at one of our stores.

Food

We recommend consuming our meals by or on the best-by date printed directly on the front of the label. The shelf life of our prepared meals varies across meal categories: 4 days for salads, sandwiches, wraps and burritos, 5 days for any salmon meals and 6 days for hot meals (not including salmon). If you have a subscription, you can also set up a second subscription to receive deliveries or pickups more than once a week, so fresh food is always on its way.

 

Since we cannot guarantee quality after the expiration date, we do not recommend freezing meals. If you do intend to freeze your meals, we would suggest transferring them to a freezer safe container.

Yes! We have both vegan and vegetarian options. However, our meals are not specifically labeled as such. Ingredients are listed for each meal!

Unfortunately, we are not able to substitute ingredients in our meals. All of our meals follow a specific recipe - they are chef-prepared in our central kitchen, packaged and then delivered, ready-to-eat. This business model allows us to provide the highest quality meals, at the most affordable price. If you would like to look over our full menu, it can be viewed here. Also, all of the ingredients for our meals can be found on each meal listing. 

We do not exclusively use organic ingredients/meats/wild seafood, but we're committed to sourcing the best quality ingredients while also keeping our meals as affordable and accessible as possible. 

Please enter your zip code and email address on our home page at everytable.com. Then, choose "pickup or delivery" to view the price of our menu items. 

No. While our meals are freshly prepared daily and ready to enjoy, any hot meals on our menu will need to be heated for a few minutes before serving. However, if you’re dining at one of our locations, we’re happy to heat and serve them for you.
Our menu is also available on third-party platforms such as DoorDash, Uber Eats, GrubHub, and ezCater to provide flexibility for customers. For pickup or delivery orders on these platforms, hot meals are prepared heated and ready to enjoy immediately to align with the on-demand format. Please note that meals ordered through Instacart are not delivered heated.

Heating instructions are available on the label of each product above the bar code. For extra convenience, they’re also at the bottom of each product page on our menu!

To stay in the loop about our latest menu updates, new meals, and special promotions, we encourage you to sign up for our emails. You can also follow us on Instagram (@foreverytable) and Facebook (facebook.com/everytable) for real-time updates and delicious food inspiration.

While we implement allergen control protocols and declare applicable allergens in our labels, all of our meals are made in a centralized kitchen that uses milk, egg, fish, shellfish, tree nut, peanut, tannin, wheat, and soy ingredients. Therefore, we advise our valued consumers to take this use into consideration for their specific dietary needs and sensitivities.

General

Studies show that overall, not everyone has access to fresh, high quality food. We believe that food is a human right because that affects every aspect of our life. A working food system means that everyone should have access to fresh, good food. Everytable's mission is to create a system that works for everyone, at every income level. 

  • Store: Cash, All Major Credit Cards, Gift Cards and EBT at some store locations
  • Online: All Major Credit Cards and Gift Cards

As Everytable continues to grow, we advise signing up for our emails to keep up to date on new store and delivery locations! You can also follow us on Instagram (@foreverytable), Facebook (facebook.com/everytable) and TikTok (@foreverytable)

They are 100% recyclable and reusable. Additionally, our trays (both hot and cold) are BPA-free.

Yes! Digital gift cards are available for purchase from $1 up to $2000. Click here to purchase your gift card today! You can also purchase gift cards in our Everytable locations.

We suggest double checking the Spam or Junk folders in your inbox, if you're not receiving our emails. You can also search for ‘Everytable’ in your email.

If you still can't find anything from us, please reach out to our customer success team at [email protected]  for assistance.

Once processed, you should receive your refund within 3-5 business days, depending upon your financial institution. A confirmation email for your refund will be sent to you. If you still have not received your refund after 5 business days, we advise contacting your bank.

  • There is a $6.99 fee ($3.99 delivery + $3 packaging/service fee) for all orders, regardless of delivery location.  The $3.99 delivery fee is waived for subscription delivery orders over $25 and all other delivery orders over $65.  
  • The fee is always waived for store pickup 

PLEASE NOTE: This fee does not apply to OnDemand orders as the delivery fee is set by DoorDash and can vary in cost

  • Mon - Fri - 8 AM - 5 PM PST

You can cancel or change a subscription or one-time order within 24 hours of being charged for a refund. After 24 hours, you’ll be charged in full, and the order will be delivered. For assistance with canceling, contact our Customer Success team at [email protected].

Note: Same-day orders cannot be canceled.

Share Everytable with your friends and earn rewards! Give $40 in meals, and get $40 in credit for every person who signs up using your referral code.

Just log in to your account and share your unique link or code via email. When someone uses your link or code, they’ll get $40 off their first subscription order (minimum order of $65+). There’s no limit to how much you can earn—the more you share, the more credit you get! For more details, click here!

Pay It Forward

Our mission has always been about access - making sure everyone has access to nutritious, fresh, scratch-cooked meals. If you'd like to support our mission and purchase a meal for someone who could use one, Pay It Forward.

In-Store: Let a team member know you would like to purchase a Pay It Forward meal.

Online:

Please Note: If you are only purchasing Pay It Forward meals online, please select Pick Up as your delivery option. You might receive an "order ready" email on the day of your order, but you can safely ignore it.

Still Need Help?

Feel free to get in touch.

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