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Help & FAQs

Frequently Asked Questions

Select a category below to find answers to common questions. 

Account

Simply login to your account and navigate to 'Subscription Settings'. Once in your settings 

  • Click the 'Edit' button in the bottom right hand corner of the 'Subscription Details' box
  • From there, in the bottom left corner you will see 'Add Delivery Address' 
  • After you are finished adding your details, you will have the option to just save your delivery address or make it your default. 

NOTE: If you opt to just save the delivery address, it will automatically become the default address

  • If your password isn't working, click "Forgot password" and we'll send you an email to help you reset it.
  • If you can’t remember the email address on file, please reach out to our customer success team for assistance.
  • You can also change your log-in info at any time in your "Default Settings."

To update your payment method on the account.

  • Login to www.everytable.com to access your Account Information Page. To the left click the ‘’Payments’ tab. This will bring you to your ‘Payment Methods’ page. Once there, click ‘add new’ to add a new card to the account. You can also delete an existing card by selecting "edit" and selecting delete.
  • For security purposes, you are unable to edit an existing card. To update that information, you will have to delete then re-enter the card information.

 

PLEASE NOTE: You will also need to update the credit card information within your subscription. To do so, Click the button in the top right corner and Select " Manage Plan" from the drop down menu. From there, you will see your Plan Subscription Overview. Select ‘Subscription Settings” off to the right. Scroll down to ‘Payment Methods’ and click the arrow to drop down your available options. Click ‘Select Method’ for the card you wish to use for your subscription. You can only switch between existing cards on file. A card must first be added in order to be selected for default payment.

Subscription

Updating your menu is easy! To update the menu items on your existing subscription:

  1. Log in to your account > select "Manage Subscription" 
  2. Choose the subscription you would like to update if there are multiple
  3. Click "Shop this Order"
  4. You will be redirected to our menu where you can choose items to add 
  5. Select 'Add to Plan' to add to subscription or click 'Buy Once' to add as a one time purchase 
  6. If you would like multiples of the same item, click the button the corresponding number of times

 * Please note: Items currently on existing subscription will display a number next to 'Subscribe' indicating the amount of that item currently on your plan. 

Amounts can be adjusted, including being removed, in cart view.

We currently offer weekly, biweekly  and monthly subscription deliveries! However, if you would like to receive meals more frequently , we recommend setting up a second subscription. You can set up two deliveries per week by logging into your account and creating a second subscription.

You can manage your delivery preferences by logging into your subscription account, and clicking on ‘My Subscriptions.’ From there you will see a button to ‘Skip Weeks.’ 

The skip function allows you to skip your upcoming delivery. For example, if you have a delivery scheduled for this week, you aren't able to skip next week before you receive this week’s delivery. You can go into your account and skip weeks only after you've received the next delivery you want. You can skip up to 8 weeks at a time!

You'll have up to 3 days before you receive your meals to make any changes to the order. You can find your specific cut-off date in your confirmation email as well as under each delivery date in your deliveries. We'll be sure to send you a reminder email every week on the day before your cut-off date, but you can make changes up to 3 weeks ahead of time! If you need us to confirm the cut-off date for you, feel free to chat with us.

A canceled subscription cannot be reactivated, if you would like to start a new subscription, you can do so at any time by visiting us at everytable.com/subscribe

As of now, you are unable to set a specific delivery time.  Our delivery timeline is between 7am - 9pm

To cancel your subscription, simply login into everytable.com and choose "edit subscription", in the top menu. From there, select "settings" in the left menu and click "cancel subscription" from the bottom Plan settings page.

Our drivers take care to follow delivery instructions provided by our customers. Everytable is not at fault for stolen, late received or mis-delivered orders due to inaccurate or missing delivery instructions. If you feel there has been a mistake with your delivery or your delivery instructions were not followed, please contact us at [email protected] or (213) 444 - 5524.

Rewards Program

Sign up with a team member at one of our stores or start earning automatically when you create an account to place a one-time or subscription order. 

The option to redeem your points will automatically appear at check out. Use the drop down to select the amount you'd like to apply. Once chosen, click the 'Apply' button, to redeem the points towards your order!

Food

We recommend consuming our meals by the best-by date printed directly on the front of the label.

If you would like meals to last through the full week, we recommend logging into your account and setting up a second subscription. This would allow you to receive deliveries twice a week instead of once, so fresh food is always on its way! Please note delivery and packaging fees will apply to each subscription.

 

Note: On-Demand and Same Day orders are taken from store inventory and expiration dates can be anywhere between 1-4 days.

Since we cannot guarantee quality after the expiration date, we do not recommend freezing meals. If you do intend to freeze your meals, we would suggest transferring them to a freezer safe container.

Yes! We have both vegan and vegetarian options. However, our meals are not specifically labeled as such. Ingredients are listed for each meal!

Unfortunately, we are not able to substitute ingredients in our meals. All of our meals follow a specific recipe - they are chef-prepared in our central kitchen, packaged and then delivered, ready-to-eat. This business model allows us to provide the highest quality meals, at the most affordable price. If you would like to look over our full menu, it can be viewed here. Also, all of the ingredients for our meals can be found on each meal listing. 

We do not exclusively use organic ingredients/meats/wild seafood, but we're committed to sourcing the best quality ingredients while also keeping our meals as affordable and accessible as possible. 

Please enter your zip code and email address on our home page at everytable.com. Then, choose "pickup or delivery" to view the price of our menu items. 

General

Studies show that overall, not everyone has access to fresh, high quality food. We believe that food is a human right because that affects every aspect of our life. A working food system means that everyone should have access to fresh, good food. Everytable's mission is to create a system that works for everyone in this country, at every income level. 

  • Store: Cash, All Major Credit Cards, Gift Cards and EBT at our Watts, Compton, South LA, and Baldwin Hills locations
  • Online: All Major Credit Cards and Gift Cards

As Everytable continues to grow, we advise signing up for our emails to keep up to date on new store and delivery locations! You can also follow us on Instagram (@foreverytable), Facebook (facebook.com/everytable) and Twitter (@foreverytable)

We are pleased to share that all of our packaging is recyclable! For more detailed information, please visit everytable.com/recycle. 

Yes! Digital gift cards are available for purchase from $1 up to $2000. Click here to purchase your gift card today!

We suggest double checking the Spam or Junk folders in your inbox, if you're not receiving our emails. You can also search for ‘Everytable’ in your email.

If you still can't find anything from us, please reach out to our customer success team at [email protected]  for assistance.

Once processed, you should receive your refund within 3-5 business days, depending upon your financial institution. A confirmation email for your refund will be sent to you. If you still have not received your refund after 5 business days, we advise contacting your bank.

  • There is a $4.99 shipping and $1.99 packaging fee for all orders, regardless of delivery location.
  • Plus, the shipping fee is always waived for store pickup and orders $65+

PLEASE NOTE: This fee does not apply to DoorDash and OnDemand orders as the shipping fee is set by DoorDash and can vary in cost

  • Mon - Fri - 8 AM - 6 PM PST

To cancel an existing order, please reach out to our customer success team, using one of the methods below:

  • Call or Text (213) 444-5524-
  • Email: [email protected]
  • Chat via the icon in bottom left corner of any page on Everytable.com

Pay It Forward

Our Pay it Forward program allows anyone who can't afford a meal to take a Post-it off the wall at one of our stores and use it to buy any meal. You can purchase a meal for someone in need in store or at evertable.com/subscribe. 

In-Store: Let a team member know you would like to purchase a Pay It Forward meal. 

Online:

  1. Visit our website at everytable.com/subscribe.
  2. Add a Pay It Forward meal (or 2 or 3…) to your cart.
  3. We’ll post your purchases on our Pay It Forward wall at one of our grab-and-go restaurants - someone in need can redeem for a free meal.

Still Need Help?

Feel free to get in touch.

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